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Terms Of Use

Parts and Supplies Return Policy

We offer 1 year guarantee for all of our compatible toners and 90 days on Genuine Toners. If an item is received defective or damaged,  We will refund 100% of the charge for the product, provided a return request is made within 30 days of receipt of the order. However, if the incorrect item was ordered or customer has changed their mind regarding an order, a 15% restocking fee will apply.  Returns must be 100% INTACT, in original packing un-opened.   We must receive the item back before we can issue any refunds.  Customer will pay for all the return postage.

Customers must call DCC first and inform us of any problems.
Return Merchandise Authorization number (RMA) will be given upon approval.  RMA number must be included with the return package.

Below are non-refundable.

  • Any opened CDs 
  • Circuit Boards
  • Manuals